I currently get ADSL service from Pacific Internet. They’re not the cheapest on the block, but the service is generally reliable and I am happy with the service. Today I got an email announcing that I can get my service for about $5 less per month. That’s nice – but what impressed me was that I don’t have to do a thing to get the cheaper rate. They just start the new pricing next month!
I’m impressed by this because soooo many companies change their pricing and expect you then to either find out for yourself and contact them to take advantage of the price change, or to fill out some stupid marketing questionnaire or otherwise jump through hoops to get the discount. So I’m pleasantly surprised when a company does the right thing by their customers.