Thoughts that made it to the page
11 Nov
This is a random little rant - feel free to pass it over if that’s not your thing..
I am one of those weirdos that takes his own mug to the coffee shop, to avoid the wastage of a paper cup.
A life-cycle analysis of a paper cup vs. a porcelain mug shows that, if the mug is used enough times, the carbon footprint is lower - so I use it as often as I can. I probably have used my mug for hundreds of coffees - and I intend to keep using it to maximise the use of the resources involved.
I’m consistently dumbfounded, though, when I turn up to a cafe with my trusty mug and one (or both) of two things happens:
If either of these two things happen, I usually don’t go back. Even if the coffee’s good. It’s a basic attention to detail/service thing. Yes - I’m sure that I’m being picky, and probably unreasonable (there are, of course, bigger things in the world to get upset about).
But I’m sure there are lots of people like me that notice these things, and many cafes that are losing custom because of them. And many cafes get it - my favourite one charges less because I bring my own mug.
Which is a long way of saying that I won’t be returning to either of the cafes I went to today…
</rant>
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3 Responses for "Cafe service fail"
So you gonna name names ?
Hehe - I thought about it…
Bertoni (Balmain) only half-filled the mug. The Common Ground cafe (I can’t remember the real name, also Balmain) was the paper cup and questioned whether it was a standard size mug.
Cordial cafe on Carillon Newtown is my fave.
But The Wall in Surry Hills is just as dodgy - charging an extra $0.50 to fill up the mug - and only then with a huff and a puff. It’s happened at other places as well.
Single Origin and City Edge cafes in Surry Hills were also good - they didn’t charge any extra and 95% of the time filled it right up.
My lovely wife Ang pointed out two things:
1. Another reason you might take your own mug is taste - i.e. it tastes better than from a paper cup. This is true. But in any case, the same thing applies - using a paper cup would kill the crema and taint the espresso.
2. Cordial don’t actually offer a discount - it’s a discount for takeaway that I was getting confused with. I do recall the UTS cafe providing a discount if you brought your own cup though…
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