We use Basecamp pretty extensively at work, and were quite annoyed to find the other day that the system was down for almost 2 hours for scheduled maintenance, without any form of notice.
I’m sure they thought it was fine and all given it was in the evening in the States, but over here, we were in the middle of a delivery. Very frustrating.
How hard would it be to delay launch 24 hours and send all customers an email? Or to put a notice up on the site for that time so that when we sign in we know it’s going to go down?
I know from reading their book that the 37signals guys play pretty fast and loose, but this is a paid service that becomes mission critical when you use it as heavily as we do.
The good news is that the update revamped the permissions model they had in place that was downright dumb in it’s implementation around todos. So in the end we would have been happy with the update had we received some kind of notice.
It’s simply not good enough to drop the system without notice like they do pretty regularly. (I figure there’s no point posting this to the forum because there’ll be no reasonable response – another thing that 37signals are not very good at…)